Refund policy
Return & Refund Policy
At rmsuspension.com, we take pride in offering high-quality suspension tools and equipment made in Canada. Please review our return and refund policy below.
Eligibility for Returns
We accept returns within 30 days of the original purchase date.
To qualify for a return:
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The item must be unused, unopened, and in its original packaging
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All original components, labels, and documentation must be included
Returns will not be accepted for any item that has been opened, used, installed, or shows signs of wear, damage, or modification.
Return Shipping
Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method and purchasing shipping insurance, as RMSuspension.com is not responsible for returns lost or damaged in transit.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@rmsuspension.com.
Refunds will cover the product price only.
Shipping fees, customs duties, and taxes are non-refundable.
Non-Returnable Items
The following items cannot be returned or refunded:
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Tools that have been opened, used, or installed
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Custom or special-order tools
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Items marked “final sale”
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@rmsuspension.com with your order number and photos of the product and packaging. We’ll work quickly to resolve the issue.
Contact Us
If you have any questions about returns or refunds, please contact us:
info@rmsuspension.com